Due to the number of staff with Covid-19 during December we experienced significant delays in processing your orders. We apologise for this and ask for your patience while we clear the backlog. Unfortunately, longer processing times will be experienced over the next few weeks while we catch up. We have resumed our phone service and pick-ups will operate as normal in January. Thank you for your understanding during this difficult situation.
Please allow a minimum 10 working days from the day we receive the order to process and dispatch. Please be aware we are unable to guarantee delivery times. Please allow extra time to receive your order.
Our pick-up hours are Monday-Thursday 8.30am-3.30pm and Friday 8.30am-1.30pm.
There is a $5 service fee for collected orders.
Stomal Therapy Clinic: On-site clinic is open to members. Phone & email consultations are also available.
The clinic operates from 11am to 1pm on the first 3 Thursdays of every month.
NSW Stoma is a not-for-profit, member-based organisation that aims to improve the quality of life for ostomates by providing support, representation, information and medical supplies.
We provide stoma appliances and accessories to our members through the Stoma Appliance Scheme (SAS). Information & resources can be found through our website, our journal (published in June & December), through regular updates in your orders and via our Regional Education days. NSW Stoma Ltd also provides a free Stomal Therapy Service and clinic to all our members.